Chatbots have been talked about for some time and now more and more people are considering using them because of the positive press on them. Chatbots are automated assistants that are there to answer questions, complaints and figure out less complex problems 24 hours a day, 7 days a week.
They have been shown to provide promise for those that want to browse, shop, research and interact with their favorite brands while on their mobile devices.
It was shown that over 55% of customers prefer this messaging communication over other types of customer service that can be used such as a phone. Many customers feel that it comes with longer wait times and can be frustrating. It was also shown that these businesses exchange over 2 billion messages per month with their customers.
This means that when the businesses put chatbots in the place of those representatives that are working with the customers, or at least for some of the easier to answer problems, they can not only save money but capitalize on this market in a much faster and more efficient way.
With so many benefits that come with these chatbots, more and more businesses are seeking to add them to their customer service mix. There are many ways that a business can use them to provide their business with so many benefits and more.
It Gives a Personal Assistant to the Customers
These chatbots can be the automated assistant to the brand. It can do so many things for the company that perhaps they were lacking with before. The can provide assistance for purchase and even post-assistance and follow-up care after the purchase. The business can also customize it to be used on different channels, not just through social media.
Offer Customers Constant Communication
Readily available at all times, this constant form of communication is easily able to answer many of the simpler questions that would otherwise have to wait for a person or take up a lot of a person’s time. These chatbots can take on thousands of chats and not have to worry about taking a break in between them. This means more communication points for those that are trying to get information.
Chatbots and Facebook Ads
Get the power of being in the know when you choose to use chatbots for Facebook ads. Not only is this done through Messenger, but they can actually check out the specific audience that is focused on you. These people are going to engage with the potential customers and might even steer them in the right direction towards your company.
Take a second to think about what you would want to use a chatbot in your business for. You can always be sure that you’re transforming everything about your business one click at a time. These chatbots are making the lives and jobs of the people in the business better overall. Enjoy the chatbots that provide a way for businesses to grow and flourish.
Cultura Interactive agency is an award-winning Fort Lauderdale website design studio that strives to create unique and attractive websites, and develop strategic digital online marketing campaigns for our clients.
Our team of professionals specialize in web design, logo design, WordPress development, eCommerce, responsive web design, mobile apps, SEO, social media marketing, pay per click advertising and more. Learn more about our services or contact us for a personal interview.
Cultura Interactive agency is an award-winning Fort Lauderdale website design studio that strives to create unique and attractive websites, and develop strategic digital online marketing campaigns for our clients.
Our team of professionals specialize in web design, logo design, WordPress development, eCommerce, responsive web design, mobile apps, SEO, social media marketing, pay per click advertising and more. Learn more about our services or contact us for a personal interview.
